Frequently Asked Questions

One Year Limited warranty from date of purchase set forth by Bossk International – Manufacturer of the Bigblue Dive Lights line of products and accessories. Products being returned can be refunded, repaired or replaced at the manufacturer’s discretion.

• BigBlue guarantees the proper operation of this product by the original retail purchaser under normal and intended use.

• This warranty applies only to the original retail purchaser, which does not cover commercial or rental use, and it is not transferable to third parties.

• If the original retail purchaser detects defect in the material or workmanship, return the product together with proof of purchase, including the date of purchase to an authorised BigBlue dealer or BigBlue.

• The warranty covers a period of up to one year from the date of purchase. Warranty for rechargeable battery pack is valid for six months only.

• This limited warranty is in lieu of all other warranties. No other person or party is authorised to assume for BigBlue any other liability in connection with the sales of this product.

• This warranty will be voided if the product or any of its parts have been tempered with, repaired, modified, transformed, adapted, or damaged without authorisation by BigBlue.

• This warranty does not cover parts subjected to normal wear and tear, including and is not limited to the following: O-Ring, battery pack, front glass (surface scratch or damage on impact).

• This warranty does not cover damages due to impact, used in chlorinated or polluted waters, and extended exposure to heat sources.

We encourage you to go through your local dealer for warranty and repairs. If you don’t have a dealer near you, please contact us to establish a return authorization.

Bigblue is sold through dealers, carefully selected to match our corporate mission of providing high-quality products backed by professional customer service. Today we distribute our products globally and have a broad client base including many satisfied customers on all continents. While we don’t directly ship internationally from our website, you can find a dealer near you to ship your Bigblue products.

Bigblue sells replacement batteries and battery packs, as well as replacements for the accessories that come with our lights (e.g. handles, gloves, filters). For certain repairs, it is necessary for the light to be returned to us to evaluate and repair. Please contact us to establish a return authorization request.

All Bigblue dive lights come with replaceable batteries and battery packs. To replace the battery, unscrew the body and remove the old battery before inserting the new one, ensuring it is seated in the proper position. For battery packs, make sure the wire plug connection is tight.

All Bigblue dive lights come with replaceable batteries and battery packs. Inspect batteries for corrosion or other damage. To replace the battery, unscrew the body and remove the old battery, insert the charged one ensuring it is seated in the proper position so that all connections are tight. Most Bigblue lights require that the battery compartment be screwed tightly onto the light head, assure that salt build-up within the threads is not impeding a tight connection.

Make sure your battery is charged. If you have access to an identical Bigblue battery, try that battery in the light. If your light still does not turn on, please contact us to establish a return authorization request.

For more information about using our batteries, read our Battery Usage Guide.

Becoming a Bigblue dealer is easier than ever! Fill out this form to apply to become a dealer. We will respond to the email address or phone number specified.

Products and accessories being ordered from Bigblue Dive Lights will be shipped from our warehouse in Clearwater, FL to the customer via the chosen shipping method. While we usually have most items in stock, lead times can range from 0-21 days depending on availability.

Dive lights are designed for water-based heat dissipation while being used underwater, and will eventually overheat when used out of the water. While our lights do contain a safety shutoff for overheating, we do not recommend using our dive lights topside for extended periods of time.

All products sold by Bigblue USA use standard North American Type A or Type B power plugs. If you travel outside of the country you may need to bring a power adapter for that region.

Bigblue USA offers a 10% military discount. Please contact sales for more information.

Please contact sales for inquiries about sponsorship, donations or in-kind marketing activities.