Does Bigblue offer product servicing or repairs?
We encourage you to go through your local dealer for warranty and repairs. If you don’t have a dealer near you, please contact us to establish a return authorization.
What is Bigblue’s warranty policy?
One Year Limited warranty from date of purchase set forth by Bossk International – Manufacturer of the Bigblue Dive Lights line of products and accessories. Products being returned can be refunded, repaired or replaced at the manufacturer’s discretion.
Do you sell replacement parts to repair my kit? If not, where can I find them?
Bigblue sells replacement batteries and battery packs, as well as replacements for the accessories that come with our lights (e.g. handles, gloves, filters). For certain repairs, it is necessary for the light to be returned to us to evaluate and repair. Please contact us to establish a return authorization request.
My dive light will not turn on. How can I determine if it is a battery problem?
All Bigblue dive lights come with replaceable batteries and battery packs. Inspect batteries for corrosion or other damage. To replace the battery, unscrew the body and remove the old battery, insert the charged one ensuring it is seated in the proper position so that all connections are tight. Most Bigblue lights require that the battery compartment be screwed tightly onto the light head, assure that salt build-up within the threads is not impeding a tight connection.
Make sure your battery is charged. If you have access to an identical Bigblue battery, try that battery in the light. If your light still does not turn on, please contact us to establish a return authorization request.