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We encourage you to go through your local dealer for warranty and repairs. If you don’t have a dealer near you, please fill out the form below to establish a return authorization.

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Troubleshooting Tips – Try These Tips at Home

Please make sure to take the battery out of the charger before plugging into the wall, then insert the battery into the charger once the charger is plugged into an outlet. You should see a green light when the charger is plugged into the outlet without a battery inserted, insert the battery and the charger should show a red indicator. This means the battery is charging. If you don’t see a red indicator, try rolling the battery in the charger.

Please clean off both side of battery before inserting into the charger to ensure proper connections.

Please make sure you are using a Bigblue Battery. Using an off-brand battery can result in a malfunction light.

If you charger is not turning red once battery is inserted you can spin the battery around or remove the battery and insert it again.

Make sure that the batteries are making good connections by cleaning the threads on both the light head and the body. Check the connections to assure that there is no rust or corrosion on them.

Sometimes the spring on the inside of the body (not on the light head) gets compressed; you can try pulling that spring out of the light and stretching it to provide a stronger battery connection.

Try placing your light in a freshwater soak for 24 hours. This often frees up any salt or sediment which can build up under the switch.

Battery charging guide

18650 – 3-4hrs

26650- 5-6hrs

32650 -6-7hrs

18650×4 – 2-3hrs

18650×4 SUPREME – 5-6hrs

18650×7 – 2-3hrs

21700×4 – 2-3hrs

Warranty

Bigblue Dive Lights

Bigblue Dive Lights Warranty Program – Effective November 2024

Bigblue Dive Lights USA will offer the following warranty coverage on lights purchased through an authorized dealer in the USA, including Alaska, Hawaii, and Puerto Rico:

1. Lights Warranty: All Bigblue Dive Lights come with a one-year limited warranty from the date of purchase. An additional one-year warranty extension is available upon registration via our website, providing up to two years of coverage for manufacturing defects. This warranty does not cover normal wear and tear, damage resulting from physical abuse, or the use of non-Bigblue branded batteries. Bigblue Dive Lights batteries are manufactured with proprietary safety circuits, and the use of other brands may compromise safety and functionality. Please retain your receipt as proof of purchase.

2. Batteries Warranty & Care: Bigblue Dive Lights batteries and battery packs come with a one-year warranty from the date of purchase.

Warranty Coverage & Conditions:

– The warranty applies exclusively to the original retail purchaser and is valid only for products used under normal and intended use. It is non-transferable and does not apply to commercial or rental use.

– To make a warranty claim due to a manufacturing defect, please obtain a Return Authorization (RA) number by contacting us via phone at 727.442.2300 or emailing sales@bigbluedivelights.com.

– All returns must include the light, battery, charger, a copy of the original purchase receipt, the RA number, and contact information for proper tracking and return processing.

Have a problem that doesn’t require repair or returns?

Contact a Technical Specialist

Warranties & Replacements

Need to request a repair or get warranty information?

Submit a ticket here.